FAQ
Frequently Asked Questions (FAQs)
Product Features & Technology
What is Kooshl Glow?
Kooshl Glow is a wireless, rechargeable heated cushion using advanced Graphene Far Infrared (FIR) technology. It's designed for consistent, soothing, and long-lasting warmth.
How does FIR heat feel and what makes it special?
FIR stands for Far Infrared Radiation – a natural form of warmth that gently heats you from the inside out, similar to sunlight, but without UV. Unlike traditional heating pads that blast surface heat, FIR warmth builds steadily and penetrates deeper, creating a calming, lasting sensation that feels more balanced and natural.
How long does Glow take to heat up and what temperature does it reach?
Glow begins warming in about 30 seconds. Thanks to Far Infrared technology, the warmth builds gradually and sinks in deeper over time, especially when cuddled close or placed under a blanket. Glow reaches up to 60°C (140°F) on its highest setting. It's designed to deliver satisfying warmth without harshness.
How long does Glow stay warm?
Glow lasts approximately:
~8 hours on Level 1 (50°C / 122°F)
~6 hours on Level 2 (55°C / 131°F)
~4 hours on Level 3 (60°C / 140°F)
Battery life can vary depending on the surrounding temperature, but Glow holds heat best when cuddled or tucked under a blanket. We call it Kooshl-time™ for a reason.
Do the different fabrics feel different in terms of warmth?
All Kooshl Glow styles feature the same advanced FIR heating technology and adjustable temperature settings for consistent warmth. Due to the unique properties of the materials, the sensation can vary slightly – smoother fabrics might offer a more direct sensation, while faux fur provides a deeply cozy, enveloped heat. Both effectively deliver the desired temperature.
Safety & Usage
Can I use Glow while it's charging?
Yes, Glow can be used while plugged in and charging. The included 2-meter (6.5 ft) charging cable gives you plenty of room to get comfortable. For maximum coziness and battery longevity, we still recommend unplugged cuddles whenever possible.
Is it safe to fall asleep with Glow?
Yes. Glow is designed to safely keep you warm while you rest. It includes overheat protection and a smart auto-cycle that gradually reduces heat (stepping down from Level 3 or 2 after 2 hours to a lower level, then turning off completely after 8 hours on Level 1).
Care & Travel
Can I wash the cover?
Yes, all Kooshl Glow covers are removable and machine washable. Simply unzip and wash on a gentle cycle (30°C / 86°F). The inner cushion should be spot-cleaned only and never submerged in water.
Can I take Glow on a plane / when I travel?
Absolutely. Glow is fully cordless, lightweight, and perfect for travel – whether it's a cozy cabin weekend, a long train ride, or extra warmth in your hotel room. It's powered by a rechargeable lithium-ion battery that typically falls within the safe range for air travel, similar to most personal electronics. That said, airline policies may vary, so we always recommend checking with your specific airline before flying. For carry-on, Glow is compact and easy to pack.
Other
What's included with Glow?
Each Glow arrives in a specially designed, gift-ready box – perfect for giving or keeping. Inside, you'll find:
1x Glow heated cushion
1x Removable cover
1x Kooshl Charger
1x user-friendly manual
Can Glow help with period discomfort or cramps?
Many Kooshl customers love using Glow during their cycle. While we don't make medical claims, the cushion's shape and soft heat make it ideal for soothing comfort when placed on your stomach, lower back, or anywhere else you need gentle warmth.